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Application Support Manager

Application Support Manager

Job Title: Application Support Manager
Contract Type: Permanent
Location: Mumbai
Industry:
Reference: 1_18618
Contact Name: Sailee Bandekar
Contact Email: saileebandekar@klicktosearch.com
Job Published: June 18, 2018 11:39

Job Description

Our client, a leading Technology Product Firm seeks an Application Support Manager for their office in Mumbai. 

 
Responsibilities:
Responsible for delivery and management of 24x7 global production support services for multiple products and clients
Manage a team of 6-8 application support engineers working in shifts
Manage the schedule including handling holiday and leave requests
Give feedback (positive and negative), coach and appraise performance of team
Conduct regular team meetings 
Handle all aspects of hiring and training
Create and maintain documentation for team and department focusing around processes and procedures
Monitor work of team daily, proactively identifying issues before they turn into bigger problems, and ensuring that responses and resolutions are provided within service-level agreements.
Collaborate with and articulate technical information to business leaders and management
Collaborate with Engineering team members to solve complex problems
 
Requirements:
Bachelors in Computer Science or similar field
5+ years experience managing medium-sized teams
Strong analytical, troubleshooting and issue resolution skills
Strong understanding of web applications, including http protocols and rest APIs
Strong understanding of databases, systems infrastructure, microservices, and sftp
Must be proficient in unix/linux including ping, telnet, nslookup/dig, grep, find, ps, netstat, top, curl
Fluent in English language
Able to work in fast-paced and stressful situations while maintaining a calm and professional attitude
Able to juggle multiple active projects, ensuring work done on priority basis
Excellent communicator - open and honest
 
Preferred:
Experience using JIRA, Confluence, Zabbix, Nagios, OpsGenie, PagerDuty
Experience in mobile payments sector

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